It may be necessary to send instruments or parts to us for calibration, renovation, repair, or just as examples of what you require from us. Please pack them well so that they reach us in good condition, and ensure that they are accompanied by all the necessary information and instructions.

We do get damaged parts delivered to us and this sometimes results in delays and extra cost.

If the parts contain glass, please tape a piece of stiff card over the glass and pack the items in a well padded box.

Do not use Jiffy Bags for instruments and gauges as they give insufficient protection to impact and crushing. Use a rigid cardboard box which is at least twice the size of the enclosed items and separate them from each other, and from the sides of the box, using foam granules, bubble wrap, rolled up paper or other suitable soft packing.

Don't forget to include your address, telephone number and any other contact details on a piece of paper, or delivery note enclosed with the package.

Please also include any special instructions, calibration details or other information which will help us to ensure that your order is dealt with promptly and to your requirements.

Some postal services offer minimal compensation in the event of loss or damage, and we advise using a service which allows tracking of the delivery, as well as ensuring that their value is covered by some form of insurance.

When we return goods to you we will use a service which offers these benefits, unless you specifically ask us to do otherwise.